I did not like the way my card was charged the $120 initial annual fee. I only wanted to pay by month. That was misleading and I did not appreciate it. If your going to offer the monthly plan, offer it, make the wording more clear. don't try and trick people into the yearly plan and make them go through customer service to get the refund. The reason I give four stars is because (1) the customer service rep was so helpful in getting me my refund back and (2) you have an awesome product. It is really working well for me.

Mostly user friendly. Filling in multiple of the same form is not available, or finding that option is impossible. So I used same form over and over - using tab you also have to back space or use mouse to remove previous data and then fill in.

I find it so much easier to edit documents, and save for later. Being able to share and easily find them. As well as changing page lay outs for presentations too.

It was fast, easy and extremely self explanatory. I actually signed up for it because it was worth it. I recommend it to anyone who needs access to documents quickly. There was also a plethora of different forms to choose from.