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Dec 31, 2025
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its been really difficult for me to use this progrsm but it does work once i get the hang of it. i think it needs to have a few more features that it might actually have i just cant find how to do it
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CUSTOMER SERVICE THE WAY IT SHOULD BE!!
I was using pdfFiller to edit divorce documents I downloaded from the Court Clerks website. Being able to edit these documents was going to save me around $500 in attorney fees. When it was time to save and print I was directed to purchase the subscription. There are 2 options... you can pay for the whole year at once (paying $8 per month) or you can pay $20 per month and be billed each month. I accidentally authorized the whole year @$96 to be charged to my debit card. This was not my intention but I knew it was going to be such a hassle to get them to refund my money that had already cleared only to spend $20 with them. I contacted support thru the chat option anyway and found I was very wrong in my assumption. I was connected to Ray who in less than 5 minutes had refunded the difference of $76 back to my card and was inquiring if there was anything else I needed help with. This is how customer service should be and very rarely do I experience anyone who should bear the title of a customer service representative. THANK YOU RAY FOR YOUR HELP AND PDFFILLER FOR HIRING COMPETANT ENJOYABLE PEOPLE TO DEAL WITH YOUR CUSTOMERS.
I had a very complicated question pertaining to a credit card charge, (I didn't know which account within our company had incurred the charge, and therefore, couldn't track down a receipt) **** helped me reverse engineer the charge to find out where it came from. My company provides Customer Support for the Video Gaming industry, so I know the value of a positive CS experience. Way to Go, ****!
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