The UI is outstanding and very effortless. Very impressed. My only issue was with advanced features. Would have liked to know ahead of time that they were additional fee. Everything looks included and don't like being told something cost money after the fact. Second, when telling me I had to upgrade to get additional feature, it should show the difference between what I am paying verses the new amount. I was on personal plan ($6) but to get the features I needed it was ($10). It said it was $10 for advanced plan but I didn't know if that meant $10 MORE than I was already paying. I had to open site in incognito mode, look at plans to figure it out... not fun. Lastly, I was trying to send 2 separate PDFs as one doc. It took me a while to figure out where Merge was. I didn't understand why all the options under Actions were greyed out. That was very frustrating and should be improved.

I love the program. I could wish it had some other features for editing the existing documents but for what I generally need (real estate forms) it is fantastic!

This program was easy to work with; however, I misunderstood that the forms I was trying to use were copyrighted and had to be completed in another manner. Customer service was very prompt in responding to questions; and, for the right forms, this would be an awesome service.