It was easy to fill out but I had trouble finding information on 'other' in the first section. I didn't quite understand exactly if I was to put "nonprofit organization" on the line.

I was in a hurry to get a commercial invoice to a broker, all went well until I tried to email the document. I'm 64 years old, so not the brightest when it comes to computer stuff, but it was really confusing at that point.

I did not like the way my card was charged the $120 initial annual fee. I only wanted to pay by month. That was misleading and I did not appreciate it. If your going to offer the monthly plan, offer it, make the wording more clear. don't try and trick people into the yearly plan and make them go through customer service to get the refund. The reason I give four stars is because (1) the customer service rep was so helpful in getting me my refund back and (2) you have an awesome product. It is really working well for me.

I have been having trouble finding forms, and then getting the fill-in fields to work. While I like the end product I'm frustrated that it is not more user friendly.