Mostly good - had a little difficulty when the app decided I could only answer 1 category when I needed to respond to all 5 subcategories of a question. Also, messed with the date - it changed to a different format.

To Whom It May Concern, I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond. I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.

I like the service just wish the process of saving and/or printing docs wasn't as cumbersome - two or three pop up windows before action is completed and not automatically redirected to doc list.

So far I like it. I don't like that it saves it multiple times and when I try to get rid of the older versions it erases all. I am not sure if I am doing it wrong. Overall, I like the features. I'd like to see the rotating feature added. For instance, when you erase and add a new text, and thd pdf page is crooked, you can cut and rotate the piece to straiten it.

Some functions are not readily apparent but overall it is a great tool. I had difficulty when it auto-filled a date field that I wanted to leave blank. I struggled to clear it because the dropdown appeared every time I tried, and if I deleted the current date got restored by the dropdown. Then after I finally blanked the field it jumped to another and did the same thing. Once I got that cleared it would not let me go to the next page, insisting I populate another field intentionally left blank. I used the slider to jump forward and then approach the page I wanted from the other direction.