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To Whom It May Concern,
I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond.
I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
At last a brilliant document converter
At last a brilliant document converter
Easy to follow instructions. Good variety of tools available at an affordable price.
This is my first experience with online documents and I had a difficult time maneuvering through the settings. Would like more information on how to use.
Easy to navigate
Easy to navigate. I didn't have cash to send correspondence to the IRS. This is a great tool for sure. It's more difficult submitting a review though, just saying. Your date feature sucks.
So far so good
So far, so good but it is only one document. Seems pretty self-explanatory. I have a few more documents I'd like to try out. I appreciate the free trial offer.
I needed a straightforward way to file…
I needed a straightforward way to file an extra tax form, and PDF Filler helped me out! Much easier than finding the form on the IRS website (somehow impossible?) and hoping for the best.
The site is good but just takes time to…
The site is good but just takes time to load pdf's, when i scroll it takes about 4 or 5 seconds to notice what i did.
I signed up for their services during a free trial, but ended up not needing them. When I realized I had been charged for their services, I immediately emailed them and they processed the refund right then. I offered to pay for the few days that I actually had since it was really my fault, but they refunded the full amount.
It is a convenient application
It is a convenient application which allows professional appearance to forms. I am a little concerned about shared documents which need editing if the recipient is not a subscriber.