It can be irritating. There are capabilities in the software that are not immediately obvious. You have to discover them without assistance. e.g. How to reduce font size where that is available.

The system was quite user-friendly, however the quality of the initial edited documents was poor, with a green tinge appearing behind the altered text. A note to Paul at customer service had a solution identified, which solved the problem.

Ny experience was good but I only have a need for the form I used maybe once a year. So I will probably be canceling my month to month once I am sure the form I needed has been accepted. It would be nice if you had an option for a subscription that was based on usage rather than on time. I might then sign up for a longer term commitment if I wasn't being charged every month but rather on my usage. My experience with your product was that actually filling out the form was user friendly but it was a form that had a continuation sheet and figuring out how to use several continuation sheets was not intuitive and I ended up filling out several different form continuation sheet pages and then had to combine all those multiple forms into one document in order to get what I needed for submission to the court.