I originally subscribed to the website confused about how much the yearly subscription cost. I was able to cancel my subscription, get a refund and finish up working on my documents. All in all, after the 30 days free is up, I think I will subscribe to the 19.99$/month. Very helpful site and service!

The UI is outstanding and very effortless. Very impressed. My only issue was with advanced features. Would have liked to know ahead of time that they were additional fee. Everything looks included and don't like being told something cost money after the fact. Second, when telling me I had to upgrade to get additional feature, it should show the difference between what I am paying verses the new amount. I was on personal plan ($6) but to get the features I needed it was ($10). It said it was $10 for advanced plan but I didn't know if that meant $10 MORE than I was already paying. I had to open site in incognito mode, look at plans to figure it out... not fun. Lastly, I was trying to send 2 separate PDFs as one doc. It took me a while to figure out where Merge was. I didn't understand why all the options under Actions were greyed out. That was very frustrating and should be improved.

It was a little difficult to navigate at first, but has allowed me to begin to file paper claims with insurance companies for a small medical company. Help was quick when I asked. Alignment is a little off, but it gave me a good, cheap start.