The software is excellent - really easy to use. I wasn#t sure whether to pay for something I'll only use a few times a year but decided to do so simply to save time searching for free software that probably wouldn't be as good. One minor niggle: I paid on my debit card and it took me back to the website, whereupon I had to pay again to gain access - not sure if I have paid twice or not. Would have been five stars other than for that.

Was a bit cumbersome. When I searched for forms, the system kept giving me instructions on how to search instead of stating that an error was made or what to do to continue.

For a new customer who has only used this program for a short time, It's a bit confusing to find all the necessary information. I am learning, but it's taken some navigation, and I haven't used the help line, because I don't even know the right questions to ask.