It seems extremely hard to download a… It seems extremely hard to download a form fillable PDF without paying for a premium PDF reader. I don't have a problem paying money, it's just silly that I have to in 2019. There are so many of them...

I really appreciate how streamlined and… I really appreciate how streamlined and easy it is to fill out tax docs! Makes it so much more hassle free. My only issue is that it's a 100% free service, as I wish this was something the IRS did a long time ago.

Over the top excellent customer service First and foremost i want to express the excellent customer service i received from Daniel yesterday evening to the wee hours of this morning. i couldn't figure out how to correct or update a form and my computer literacy was no where to be found. I ask Daniel to please have patience with me and he went above and beyond my expectations. Daniel not only spent hours on trying to help me figure out the issue he also walked me through how to send him a screenshot of the issue! Not once did i ever feel rushed or uncomfortable especially when i wasn't able to follow his instructions. He not only walked me through fixing the form; he also helped me fill in some fields i was unable to do. The most awesome experience was he stayed on the line with me the entire time!!! This is the kind of customer service that is such a rare commodity and i was blessed enough to be on the receiving end with Daniel. He is absolutely an asset to this company and greatly appreciated.Warmest Regards;Rhonda Wright

This is an absolutely AMAZING service This is an absolutely AMAZING service, the only reason I had to give 4 stars instead of 5 is due to the cost. To expect people to pay so much money (especially during the pandemic) when everyone needs to work and operate from home is unconscionable. If this service was, say, $12.99/mo. then I would most definitely pay it. However, the monthly cost is nearly three times that high, and it is not something I can afford on unemployment benefits of $235 per week. This service is amazing and efficient, but the company is not being realistic about the current cost of its services. And no, offering annual payments of $200+ is not a viable solution.