I used this service once and had to… I used this service once and had to sign up for a subscription. I didn't need it more than once, but I signed up anyway. I decided to cancel the subscription before the free trial was up, but I didn't complete the process so my account was charged. I contacted the email address included in my Paypal receipt and the team was very responsive and they took care of the issue immediately. I think they should make it easier/more clear on how to cancel, or not require a subscription, however, it was useful and the customer service was efficient.

Really easy to use The web interface is really easy to use. The "wow" feature for me is that you can setup a default signature and copy and paste it on documents as you need. This has saved me from losing time with some legal documents I need to sign while I'm away.

Phenomenal Customer Service Due to the pandemic, like a lot of people I was forced to work from home. My employer doesn't adequately support us in this task and so one day as a matter of urgency I started the free pdfFiller trial for a month. I set a reminder to cancel my subscription but I didn't complete the cancellation. When the annual subscription fee was taken from my bank account I was devastated, it's a deduction I couldn't afford and my employer would not reimburse me. The team at pdfFiller were amazing. They ensured I successfully cancelled the subscription and they also processed a refund. The speed of response was phenomenal, their empathy towards someone who genuinely could not afford the subscription was so appreciated. Their customer service is like nothing I have experienced before. Keep up the great work.