I couldn't find 2018 W2 forms in the… I couldn't find 2018 W2 forms in the library. I looked for an hour. I could find 2016 W2s, 2019 W2s, but, not 2018. I found all kinds of IRS forms, but, not 2018 W2s. Finally I gave up after 2 days and emailed support. They responded immediately with form. It was awesome. I was shocked. They get A+ in my book !!!!! Jeff R.

CUSTOMER SERVICE THE WAY IT SHOULD BE!! I was using pdfFiller to edit divorce documents I downloaded from the Court Clerks website. Being able to edit these documents was going to save me around $500 in attorney fees. When it was time to save and print I was directed to purchase the subscription. There are 2 options... you can pay for the whole year at once (paying $8 per month) or you can pay $20 per month and be billed each month. I accidentally authorized the whole year @$96 to be charged to my debit card. This was not my intention but I knew it was going to be such a hassle to get them to refund my money that had already cleared only to spend $20 with them. I contacted support thru the chat option anyway and found I was very wrong in my assumption. I was connected to Ray who in less than 5 minutes had refunded the difference of $76 back to my card and was inquiring if there was anything else I needed help with. This is how customer service should be and very rarely do I experience anyone who should bear the title of a customer service representative. THANK YOU RAY FOR YOUR HELP AND PDFFILLER FOR HIRING COMPETANT ENJOYABLE PEOPLE TO DEAL WITH YOUR CUSTOMERS.