i thought this was going to cost me 20 or $30. instead my visa showed a $70+ bill. this is not what i signed up for? feel free to contact me and let me know why the extra cost.

After I downloaded the program, I realized the price was going to be $19.99 a month. That seems pretty pricey. I am going to speak with finance and see what converter I can purchase. I am impressed with your application and customer service and will keep it in mind when making a decision.

The UI is outstanding and very effortless. Very impressed. My only issue was with advanced features. Would have liked to know ahead of time that they were additional fee. Everything looks included and don't like being told something cost money after the fact. Second, when telling me I had to upgrade to get additional feature, it should show the difference between what I am paying verses the new amount. I was on personal plan ($6) but to get the features I needed it was ($10). It said it was $10 for advanced plan but I didn't know if that meant $10 MORE than I was already paying. I had to open site in incognito mode, look at plans to figure it out... not fun. Lastly, I was trying to send 2 separate PDFs as one doc. It took me a while to figure out where Merge was. I didn't understand why all the options under Actions were greyed out. That was very frustrating and should be improved.

You need some front end GUI. "What do you want to do?" "Create a brand new form from scratch?" "Make a PDF form fillable for your business?" etc.... I got the service and deleted my subscription only to play with it a little more and see the tiny, green side button that allows one to make the form fillable and then I realized this was a service I wanted. You are not demonstrating or advertising the best feature from the get-go.

Great. Had trouble logging in as I kept getting redirected to "PDFESCAPE". I'm not a computer person, but couldn't get here until I actually typed in your complete e-mail address. In other words, if I type in "PD" in my browser and "PDFFILLER" automatically appeared and I clikced on it, I was redirected to another website.