Since this is my first time and I have never used one of these before, I am still learning. But so far am happy with it. I just wish it was easier to actually contact a human being to ask questions when I am not sure about something and so have to search and keep trying to find what I want.

It was the only source I could find to obtain 2014 Form 990 forms. The IRS site shows 2014 forms tabs but they are for 2015 which is the wrong form. I could not find the supplemental forms I needed by searching the website so I gave up and contacted customer support on your chat line. The rep was very polite and sought out all the supplemental forms I needed to finish the job. That's a real plus but I should have been able to find the forms on the website.

It is a little difficult to figure out how to load an existing form with the saved name. I also had to Google how to enlarge the font. Most of the help directions are outdated, but I did finally figure it out after a lot of wasted time. I DO like the program in general and love being able to convert and save in a different format.