Last updated on
Jan 6, 2026
pdfFiller scores top ratings on review platforms
I appreciate the ease of using this program. It is very easy to work around. I am enjoying using it. This is my first year doing tax forms on line and I must say, I don't know what took me so long.
Thanks for the service!!
I love this program because it is so easy to use. All of my forms look very professional. After the form is completed, I can save, email or print it. I won't use another program.
I received a message saying thank you for payment on the annual subscription. I simply emailed back stating that I had cancelled the subscription before the trial period ended, and I requested a refund. I was contacted almost immediately from a representative of pdfFiller that they had cancelled the subscription and issued a credit back to me. I am impressed with how quick and easy it was. Thank you!
The level of communication the team has…
The level of communication the team has is second to none. Best customer experience. I recently tried the free trial, I forgot to cancel after the free trial because I needed their service @ that time only. When then cancel my subscription I didn't get a refund, but the team explained to me why that happed if do want a refund what should I do.I then followed the steps and within the time they said , I got my refund. Keep up the great work team.
What do you like best?
I love the fact that we can collect uploads AND money through filled PDFS
What do you dislike?
The entire site is very confusing and we have a hard time understanding where our active sheets are located within the site. We see things like "documents" and then we make a new template ... then lose which template is live and which one isn't. I also don't care for the fact that we cannot choose to have ZERO color in the field that the customer sees for filling in and I would love to be able to disable the "lock to grid" feature that is clearly on at all times.
Recommendations to others considering the product:
I recommend reading through the site, reading through all the tutorials you can and getting very organized about what you are going to do before getting started.
What problems are you solving with the product? What benefits have you realized?
We no longer have to deal with faxing our documents to customers to fill out, sign and fax back. We just tell them to go to our website . They are also so much more likely to complete the entire process including sending us pictures that we require and we no longer lose the pictures or get confused as to where everything is.
I signed up originally to utilise this service. Whilst I did not wish to continue with the service (just wouldnt need it again) I did struggle to cancel the service. I sent an email outlining my issue and got the quickest response back and my account fixed and funds returned. Great service if you do require all the time. Easy to use. Highly recommend.
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