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Great service! Could use some updates though. The site is rather slow at times, and when changes text size there seems to be a bug where the page needs to refresh or reload. Also, general improvements on loading time would be nice. Also, please make the process of saving to PDF less steps and less clunky. I don't need to be shown where the pdf will be once downloaded.
2019-02-13
PDFfiller is a GREAT program with INCREDIBLE customer service!
PDFfiller is a GREAT program! It is very easy to use. It helped me tremendously when I had a project and needed to fill out literally hundreds of documents online. The program worked very well, was incredibly responsive, & even kept all of my documents for easy access as well. Most importantly, however, is that they have absolutely INCREDIBLE customer service! I used the chat feature and it was totally painless and even enjoyable. I was treated very well by the chat rep (Paul)! I am a single mother who is trying to start a small business with VERY limited funds. I meant to cancel my plan before my 30-day trial was over. Like so many other times in my hectic life, I guess I forgot! I was quite anxious about it as many companies charge high cancelation fees if you fail to cancel during the trial. There was no need to worry though. I simply logged into my account and then I saw the chat feature. I chose to use it even though I was hesitant to do so (many companies do not provide very good customer service through chat). The response time was extremely fast. I asked to cancel my membership and he replied right away that he would do that for me. Here is the best part, he then proceeded to ASK me if I would like a refund as well!! Now that is WONDERFUL CUSTOMER SERVICE!! Thanks so much, PDFfiller & Paul! I will definitely use them in the future and recommend them to my family and friends. You just do not see that level of customer care combined with great products anymore. I was quite impressed!
2019-03-17
So far, I'm just using the service to fill out miscellaneous forms for my Veterans Administration file and consolidating outlines for submittal as well. So far, so good with very little issues.
2024-08-26
Very easy to use
Easy to create account and user friendly. I was able to go through and complete the form I needed. Save me a lot of time using this program.
2023-02-28
I've been using PDFfiller regularly for over 2 years now, and it works wonderfully. I'm able to upload documents, add fillable lines, and get electronic signatures seamlessly. Customer service is also great - prompt and friendly in attending to any questions or issues. Makes running my business that much easier.
2022-05-05
Amazing customer support
I had to contact customer support because I, out of my own negligence, got charged for one of their products. They were extrememly helpful and resolved the issue, even though they had no reason to do so (except sympathy). Extremely nice customer support. Definitely recommend.
2021-11-14
On my first document its easy to…
On my first document its easy to navigate through all of the tools and site. I'm very satisfied and happy to have joined.
2021-05-05
Dee was fabulous
Dee was fabulous! I was in a state of panic after not being able to find my file I had work soooo hard on for several days. She was so calm, helpful and supportive. Thank you so much!! Joyce Whitfield
2021-04-27
I actually wish I needed this service. Twice now their support live chat saved my life with recovering a file and cancelled my subscription within seconds of requesting. 10/10.
2020-11-03
#1 usability according to G2
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