Adapt Limited Field Notification For Free

welcome to another video from our BMC youtube channel in today's video I will show you how to add custom field in the notification and we are constantly uploading content so make sure to subscribe for more so the first thing we need to do you need to have your custom field added in your desired module in this case we're here in the HPD helpdesk forum you can see I have my test field here this is the actual field that I want to be don't want to show in the notifications right the first thing engineer you need to go to the system 1 field selection form or you need to create an entry here I created the entry you can see that I use the selection type notification in the method selection and this is all that it needs to be filled and he must have it enabled then you need to go to the sis notification messages form and this is where you're actually going to add the the contents of the of the notification you can see that in the email message body I've chosen to add the test field content now remember to not type directly into this field you must click on the diary field and this is where you can make your edit you click on it ok and then you're gonna say next I'm going to show you that I've also created the custom field in the nte process control pond now remember this field must have the same data type and the same database I eat as the one found in helpdesk form lastly what we need to do we need to add the push field action into the filter so that when the filter pushes data into this one will also carry the values for our custom field so we're open depths to you and we locate this filter right here called notification generator 8 9 9 I'm gonna have all of the required file is in the next slide here and you can scroll all the way down we can see that I have two test field add it into this filter I've just created and overlay here and I headed this action to the last now the Sun to see if it works is to sit down this is the end result right here you can see that the custom field is added into the notification in this case I've chosen a receipt for this example but you can add it in a notification with a regular notification for app sports that user or a qualification if you want on their next slide I'm going to add the names of the filters that you need to modify in case you are working with more perverse change or release or any other module so this will conclude our demonstration for today now for more information on the filters for the different modules please tribute the following documentation we have the principle ka for this video which is in the description and at the system events and message catalog for the notification engine which is found in our official doctrines for BMC and thank you for taking the time to watch this video for more please subscribe to our YouTube channel remedy and discovery and I'll see you in the next one thank you