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Based on 12500+ reviews
Last updated on Jan 16, 2026

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I experienced quite a steep learning curve. Meaning, the directions I would have found easier to follow would be in steps...step 1, then step two, etc. In other words, the program was really user friendly to first time user. Also, I thought I signed on for a5.95 one month contract that I could cancel at any time. Why am I being charge19.95 Please answer this question. Thank you
Donna W
Very user friendly site. I did lose my first document, since I didn't select the 'DONE' box first. Maybe just a little pop up message on how important that step is would be helpful.
Lora R
What do you like best?
completing documents accurately and neatly
What do you dislike?
some documents not being available through PDF
What problems are you solving with the product? What benefits have you realized?
The time it takes completing documents
User in Construction
What do you like best? I love that I can fax items as well as the W-2/1099 features that are integrated into the IRS system! It makes my roles as a small business owner much easier with these tools. What do you dislike? I wish more features, such as sending documents for signatures, were added. Even just 1-2 documents a month would be helpful for my small business. A fax number included would also be helpful. I have been able to get a fax number for virtual faxing for much cheaper elsewhere. It would be nice to have an all in one for less than $25 a month or so. Recommendations to others considering the product: Great way to keep costs low while still running with the bigger companies and their larger budgets. From creating my own documents to faxing things for clients- great investment for virtual tools in your business! What problems are you solving with the product? What benefits have you realized? The IRS integration have helped me navigate some of the tax paperwork I need to do for my employees. The fax feature is super helpful for getting paperwork out for our clients.
Amy Heger
What do you like best? The templates are really helpful. It can automatically be saved with new information. What do you dislike? The signateure date and initialling has to clicked for each time. Would like to be able to just click the option and repeat that option several times without selecting it. What problems are you solving with the product? What benefits have you realized? Can send out contracts and paperwork. Re-formatted the paperwork to be filled out electronically and it's much clearer.
User in Architecture & Planning
Only used once and was such a quick fix… Only used once and was such a quick fix to a time-sensitive problem! Great customer service and user friendly program
Elizabeth Naclerio
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