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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
It has been exceptional EXCEPT it was a little underhanded the way you tell the user how much it will really cost. NOT Free as advertised. I am okay with it but thought it should be state up front.
2014-08-21
Had similar capability on work computer(s)> I was fine with filling out PDF files and saving them. Ths allows signatures and other features that may get me to keep it.
2018-04-01
There are some things that could be more user-friendly or convenient but overall it is very effective and useful as a tool for creating and modifying documents. The "preview document" is never accurate, and the ink looks faded after it is scanned in as a template.
2018-07-18
What do you like best?
This program has a very end user friendly. I have used it at home, work and my social club. Having it in the cloud makes it easy to use where every I have Internet service.
What do you dislike?
Though I don’t have much I dislike there is a concern about the storing of my documents?
Recommendations to others considering the product:
I started using this for personal use then brought it into using while at work
What problems are you solving with the product? What benefits have you realized?
Editing PDF documents that are sent to me for review. The ability to edit, sign and convert my documents are a true benefit.
This program has a very end user friendly. I have used it at home, work and my social club. Having it in the cloud makes it easy to use where every I have Internet service.
What do you dislike?
Though I don’t have much I dislike there is a concern about the storing of my documents?
Recommendations to others considering the product:
I started using this for personal use then brought it into using while at work
What problems are you solving with the product? What benefits have you realized?
Editing PDF documents that are sent to me for review. The ability to edit, sign and convert my documents are a true benefit.
2020-02-06
EXCELLENT CUSTOMER SERVICE
Very quick, efficient and courteous customer service. My elderly mother subscribed to this service and couldn't remember why. I explained the situation via emails with Customer Support and they refunded the annual subscription fee after I verified a few details. I really appreciated their understanding and quick response. Now...I have to go unplug my mom's computer. :-)
2021-07-16
Great customer service
Great customer service, and the software allowed me to edit documents that I needed to sign and scan without access to anpronter
2021-02-22
This PDF filler works like a charm
This PDF filler works like a charm. Comes in handy when you need it. Nice to have on hand. Price could be cheaper as it's not something that's needed often
2021-02-02
They have great customer service
They have great customer service. I got charged my yearly fee, which was a mistake, and when I notified them they quickly took action and reimbursed my money. Thank you. The items provided by you are great, but I do not use them all year.
2020-09-04
I signed up originally to utilise this service. Whilst I did not wish to continue with the service (just wouldnt need it again) I did struggle to cancel the service. I sent an email outlining my issue and got the quickest response back and my account fixed and funds returned. Great service if you do require all the time. Easy to use. Highly recommend.
2020-07-25
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do you measure one call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
How do you calculate resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is call resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
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