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I like the program It is not too complicated. The monthly fee is a bit too high I am not certain that I will be able to keep it past the free trial period. $20 per month is way off the mark; unless you have lots of cash flow. Just seems like $6-$8 per month would be more in line with the value of the product.
2019-10-16
Top Notch product and team
PDFfiller is a great service! Easy to use and my project was complete in no time at all. Customer service is fast and really helpful. I created a billing error and the team fixed it immediately. Their communication was also swift and friendly!
2019-06-05
PDFfiller Review
Overall, the experience is very good. I plan on using it for a very long time.
It's very easy to navigate. PDF Filler makes it easy for small business owners as myself to have the professional look when conducting business.
It's a lot of features that I don't need. This sometimes causes confusion and extra time navigating around the site.
2019-01-22
I used the pdfFiller product and it…
I used the pdfFiller product and it worked great. Later there was some miscommunication about payment. In less than an hour the matter was corrected.Very good group.Paul
2021-02-25
I have found the software to be easy to use and has features that similar sites don't have. I have not yet spent much time to learn all of its features but I plan to. I would like to create forms and sell them on your platform. I would like to create some form that would allow a business to evaluate and identify its essential functions so that they may operate efficiently in times of, say a global pandemic.
2020-11-25
Quick to respond and follow through
I had an issue and emailed the company and not only did 2 different people respond immediately they resolved my issue within a few hours of me sending the email. I’ve never seen that quick of a response before. Very impressive.
2020-10-26
Only used once and was such a quick fix…
Only used once and was such a quick fix to a time-sensitive problem! Great customer service and user friendly program
2020-10-20
I am extremely pleased with the…
I am extremely pleased with the services and I recommend pdffiller to everyone who needs to make /remake documents in PDF.
2020-06-04
Wonderful Experience with this software…
Wonderful Experience with this software so far. very affordable also. Editing features are user firendly and easy to use. Also does the same basic things as Docusign if you want to esign a document by several different recipients.
2025-01-23
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Contact Support
How do I increase first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What does first contact resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do you calculate percentage resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
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