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Great!! Saves me lots of time where I would have to find the form print it out and then type the information. The only thing that is a problem is the instructions within the form itself. I feel the instructions throughout the form should not be on the printout itself.
2015-09-10
It's hard to type in correct order was item is erased. and the eraser is shaky wiping out what I don't want. Over all for a new coming like me it's OK. Just knew how to handle better. Thanks.
2016-09-12
The program did not function as I anticipated, but after I played around with it, I realized it was still a useful tool. I am a Licensed Counselor and this is a great tool used to communicate and transmit sensitive information online. I highly recommend to others!
2018-01-15
I wish I didn't have to pay. I would have found another free site, like going to SSI site, but I had already filled in all the blanks and it was so time consuming that it wasn't worth the effort. I will cancel as soon as I get the bill.
2018-11-11
Excellent
Excellent! Very Convenient and affordable with everything I need at the tip of a finger. I would recommend this to any company. It makes things so much easier.
2019-03-21
Very helpful
The support system is excellent. I was allowed to converse with an agent within a few seconds. The agent also resolved my query immediately along with suggesting a few options. It was a very good experience.
2024-05-31
I am confused: can I efile the 940,941, 1096+1099 with the IrS from this sight using "Export-submit to IRS?...how and how to i get confirmation of the filing??
2022-03-31
Customer Service Is Great
I used this service while at work and as a functional feature it is great, does what one needs it to do. However, as sometimes happens, I needed to charge this to my personal banking account at the time. When I left the company, I contacted their customer services team via their web based chat service and a kind lady named Monica answered my query. She was very helpful, diligent in helping me locate my details, and took her time to reassure me that the service subscription had ended and evening was a-ok. I know if I ever need to use this service I will come back, and part of the reason is because the customer care was absolutely spot on. Would recommend.
2020-04-17
Wonderful Customer Service
I recieved a charge for $96 today for a membership which I had believed I had cancelled. After contacting customer service, Sally was able to not only refund my $96, but also cancel my membership as I had only needed it briefly for a project for school. Within less than 3 hours all of my needs were met and taken care of. I have never experienced such amazing customer service.
2024-12-25
#1 usability according to G2
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