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I am just learning about this program. So far it is easy and appears secure. I have initially been using the redaction/ blackout feature for several PDF files that I am sending to a client and it has been very effective. I am impressed with the "save" feature in that it allows you to save the edited file in a different format, I.e. Word.
2017-03-16
What do you like best?
Easy to learn and easy to use. I use it for filling in permit application forms from the county agencies we need to apply for permits from. They are extremely frustrating in redundancy, asking for the same information over and over. PDFFiller makes it easy to fill out these forms.
What do you dislike?
Some of the buttons seem a little clunky but they are easy to use.
Recommendations to others considering the product:
PDFFILLER is an inexpensive alternative to other vendors.
What problems are you solving with the product? What benefits have you realized?
Easy to fill PDF forms and easy to share them with other people.
Easy to learn and easy to use. I use it for filling in permit application forms from the county agencies we need to apply for permits from. They are extremely frustrating in redundancy, asking for the same information over and over. PDFFiller makes it easy to fill out these forms.
What do you dislike?
Some of the buttons seem a little clunky but they are easy to use.
Recommendations to others considering the product:
PDFFILLER is an inexpensive alternative to other vendors.
What problems are you solving with the product? What benefits have you realized?
Easy to fill PDF forms and easy to share them with other people.
2019-08-22
The experience was good, glad to be able to complete a 'Regie du logement' lease online and to maintain our paperless way of working. The text box takes more time than I'd like to align.
2024-01-07
Good Product
I need a pdf editor and I use this product because it is a cheaper alternative
I like and need a product that allows me to edit and mark a pdf file.
The Editing feature on this product was hard for me to master
2023-01-13
Simple, no BS
Simple, fast, easy. No BS like so many other "free" pdf add-ons. No issues upload, editing, or resaving any of my content. No changes in the PDF while getting in or upload.
2022-11-07
I paid for the first 30 days to make…
I paid for the first 30 days to make sure that I would be happy with this tool. I am very satisfied with 99% of the editing and use tools. No ability to grab and move sections of existing form just new items.
2020-09-02
Great service. I thought my subscription had expired but the tech support hooked me back up in a jiffy! I prefer to use PDFfiller program rather than the Acrobat Reader DC program. I will always renew my subscription in the future.
2020-05-19
Chatted online to cancel and refund $96 that I was charged and I got a pretty friendly guy named Peter! He was sweet and fast! If I needed this particular application again, I would definitely reuse them!!!
2020-05-03
A student-friendly experience
I used this for easy homework access since they were in PDF formats. There was a problem with my subscription and payment process. I am glad my concerns were addressed in a friendly and hassle-free manner. More power to your company.
2025-01-01
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do you measure one call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
How do you calculate resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is call resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
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