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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
For several years I used this service as I ran an on-line business and felt that the ability to create pdf files, for ordering processes would be of a significant help.
I am now retired, but like the ability to modify medical health forms rather than filling them out by hand repeatedly.
2017-01-22
I like that I can erase parts and add text of size and font that I like and move it around so it's where I want it. When I erase part it doesn't cause the rest of the document to move around. It stays put. That is essential when I am editing a document with a puzzle at the bottom.
2020-04-10
What do you like best?
The program is easy to use and super convenient. Your documents are always with you on the server PDFIller provides.
What do you dislike?
Getting in touch with a person in customer service is impossible and emails to cust. serv. have not been answered. I originally signed up as a single user; but then as my needs expanded at my office, I added and paid for three more users. For a while everything worked without issue, but then the other three users could not log-in and the different prompts in my dashboard were saying the subscriptions were active and to this day my office staff works through my sole account which can knock someone off in the middle of something.
What problems are you solving with the product? What benefits have you realized?
The fax benefit is awesome. I use the program with my insurance agency. It is way more user friendly than Adobe and you don't need a separate service to send a client a form to sign.
The program is easy to use and super convenient. Your documents are always with you on the server PDFIller provides.
What do you dislike?
Getting in touch with a person in customer service is impossible and emails to cust. serv. have not been answered. I originally signed up as a single user; but then as my needs expanded at my office, I added and paid for three more users. For a while everything worked without issue, but then the other three users could not log-in and the different prompts in my dashboard were saying the subscriptions were active and to this day my office staff works through my sole account which can knock someone off in the middle of something.
What problems are you solving with the product? What benefits have you realized?
The fax benefit is awesome. I use the program with my insurance agency. It is way more user friendly than Adobe and you don't need a separate service to send a client a form to sign.
2019-08-15
What do you like best?
Customizable PDF documents for clients, editing documents are very important in Real Estate...and PDFfiller has made that extremely simple.
What do you dislike?
Can't really say that I dislike anything...however, I use is solely for the purpose of creating and editing documents..so my perspective comes from that angle.
What problems are you solving with the product? What benefits have you realized?
Its hard to get clients to resign at times due to travel schedules, work schedules...so being able to edit a document in real time while in front of my client helps out tremendously.
Customizable PDF documents for clients, editing documents are very important in Real Estate...and PDFfiller has made that extremely simple.
What do you dislike?
Can't really say that I dislike anything...however, I use is solely for the purpose of creating and editing documents..so my perspective comes from that angle.
What problems are you solving with the product? What benefits have you realized?
Its hard to get clients to resign at times due to travel schedules, work schedules...so being able to edit a document in real time while in front of my client helps out tremendously.
2020-02-03
Great editing. Could use some better freehand options
All the editin options are just soooooo practical and useful. i really get work done fast.
a better handwritting option would be amazing though. the current one is too choppy
2023-04-20
Sign it!
In general is a very good option to fill and sign documents. I did not buy the paid version because I was in need at the moment and it worked perfect for me.
I like the easy to follow process of this software. You dont need to know how to use it. As soon as you start filling any document everything march along the way
I did not see any cons because I was able to resolve my needs with the free trial. I would hesitate to pay for this software if I need again.
2022-07-23
Easy but not so afdordable
Not too bad
Storage size of pictures. I can use over 50 pictures in the same document and the file will still be very small. This is important in my dirls
Constant updates slows down my production and take most of my time
2021-02-24
Very pleased with the customer care
I was new to using pdf filler and had a small technical issue with text auto deleting, so I hopped onto the chat where Sam helped fix the issue using screen share via a Zoom call, he kept me informed of what he was doing and the issue was resolved quickly. Sam also took the time to explain to me how to resolve the issue if I ever had it again and was friendly to communicate with, I am very pleased with the customer care, thank you Sam,
2020-09-10
I absolutely LOVE this!!!!!
I absolutely LOVE this stuff!!!! everything about it!!! i just wish it were free or cheaper but i'll be honest....its worth every penny
2020-07-15
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do you ensure first call resolution?
Ensure Quick Response Time. 60% of customers believe that one minute on hold is too long to wait to speak to customer service. Consider Live Chat. Offer Seamless Bot to Human Support. Focus on Customer Satisfaction. Keep tabs on FCR Success. Offer Multi Channel Fluidity.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How can I improve my call flow?
Minimum On-Hold Times during Calls. Nobody likes being put on hold during calls. Efficient Call Flow Management. Call centers get a lot of calls. Happy Calling Agents. Proper CEM integration. Listening to the Customers.
What is first contact resolution?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
What is first time resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
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