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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
Would like it if curser could "snap" to alignment, both vertical and horizontal, and then being able to maybe 'nudge' characters after typing using arrow keys. The red dashed line is very helpful, but getting things looking perfectly aligned takes careful precision with the mouse.
2014-09-09
It's somewhat costly, but it works.
I have no idea whether it's worth it. I needed to get something done, and it was easy to find, so it was worth it to me. I certainly was glad there was a half price sale.
2015-05-24
I found that access to and filling out of standard forms was very easy. I liked that editing and saving was also easy. Being able to log on and access your work from anywhere is a bonus
2016-09-19
I preveiously gave the program a low rating before technicians showed me that my problem was user error. I find PDFfiller a great addition to my daily work. I can fill the forms in and also go back and edit. Love it!
2018-05-18
Just a bit complicated to learn how to use the system for an 'oldie' but I'm sure it would become more familiar with more frequent usage. Thank you for allowing a trial to test the systems functionality.
2019-06-27
Easy to Use but Not Free
This is a typical program that is easy to use as long as you are familiar with PDF editing programs. They do provide tips when you first begin in case you need them. My only complaint and it is for all these "free" programs, is that there are no free programs. All of them make you sign up with your info for a trial period and if you don't like it you better be sure to cancel before the intro period is up or you will be hit with an annual fee.
2023-04-05
Cust Svc EXCELLENT - Product, so-so
Product not user-friendly enough for me - I am a bit tech "challenged" HOWEVER customer service is excellent.
2021-09-01
It is a necessity, I accidentally stumbled across this program. If I had not found this I would have had to hand write my entire resume. This saved me hours of work and a great presentation.
2020-10-07
LOVE LOVE LOVE!!!!
LOVE LOVE LOVE!!!! I've been searching for an easy way to edit my pdf files for so long and after coming across PdfFiller, I will never use any other program! This is my go-to, everyday program that makes my life and job so much easier! 5 Stars!!! Thank You!!!
2020-04-24
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Contact Support
How do I increase first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What does first contact resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do you calculate percentage resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
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