Secure Contact Resolution For Free
Create a legally-binding electronic signature and add it to contracts, agreements, PDF forms, and other documents – regardless of your location. Collect and track signatures with ease using any device.
Drop document here to upload
Up to 100 MB for PDF and up to 25 MB for DOC, DOCX, RTF, PPT, PPTX, JPEG, PNG, JFIF, XLS, XLSX or TXT
Note: Integration described on this webpage may temporarily not be available.
Upload a document
Generate your customized signature
Adjust the size and placement of your signature
Download, share, print, or fax your signed document
Join the world’s largest companies
Employees at these companies use our products.
How to Add a Signature to PDF (and Send it Out for Signature)
Watch the video guide to learn more about pdfFiller's online Signature feature
pdfFiller scores top ratings in multiple categories on G2
4.6/5
— from 710 reviews
Why choose pdfFiller for eSignature and PDF editing?
Cross-platform solution
Upload your document to pdfFiller and open it in the editor.
Unlimited document storage
Generate and save your electronic signature using the method you find most convenient.
Widely recognized ease of use
Resize your signature and adjust its placement on a document.
Reusable templates & forms library
Save a signed, printable document on your device in the format you need or share it via email, a link, or SMS. You can also instantly export the document to the cloud.
The benefits of electronic signatures
Bid farewell to pens, printers, and paper forms.
Efficiency
Enjoy quick document signing and sending and reclaim hours spent on paperwork.
Accessibility
Sign documents from anywhere in the world. Speed up business transactions and close deals even while on the go.
Cost savings
Eliminate the need for paper, printing, scanning, and postage to significantly cut your operational costs.
Security
Protect your transactions with advanced encryption and audit trails. Electronic signatures ensure a higher level of security than traditional signatures.
Legality
Electronic signatures are legally recognized in most countries around the world, providing the same legal standing as a handwritten signature.
Sustainability
By eliminating the need for paper, electronic signatures contribute to environmental sustainability.
Enjoy straightforward eSignature workflows without compromising data security
GDPR compliance
Regulates the use and holding of personal data belonging to EU residents.
SOC 2 Type II Certified
Guarantees the security of your data & the privacy of your clients.
PCI DSS certification
Safeguards credit/debit card data for every monetary transaction a customer makes.
HIPAA compliance
Protects the private health information of your patients.
CCPA compliance
Enhances the protection of personal data and the privacy of California residents.
Secure Contact Resolution Feature
The Secure Contact Resolution feature enhances communication and offers a reliable way to resolve issues efficiently. This tool ensures both security and clarity in every interaction, helping you feel safe while addressing any concerns.
Key Features
End-to-end encryption for all communications, ensuring data privacy
User-friendly interface that simplifies navigation
Real-time updates and notifications for timely resolutions
Multi-channel support including chat, email, and phone
Built-in verification process for authenticating identity
Use Cases and Benefits
Quick resolution of customer service inquiries, enhancing customer satisfaction
Secure handling of sensitive information, protecting user data
Efficient management of complaints and feedback, improving service quality
Strengthened trust between users and service providers, leading to loyal relationships
By implementing Secure Contact Resolution, you tackle common issues related to data security and communication inefficiencies. You gain a robust system that puts your safety first while promoting effective problem-solving. This feature ultimately leads to smoother interactions and happier users.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
Ready to try pdfFiller's? Secure Contact Resolution
Upload a document and create your digital autograph now.
