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I was a first time user and it was late at night and the PDFfiller.com information was a little confusing. I had problems opening the document on my computer as it was not readable. I reported this via live chat around 12:45 AM and it was resolved in about 10 mins or so. I was happy with the outcome.
garfield j
Obviously, the sales portion of the Web site needs clarifying, but customer support could not have been more generous and quick in solving my misunderstanding. Wish all companies did as fine a job.
Marcia S
It was quick and convenient. The only problem I had is that the updated form was not the correct one sent to the email. It continued to send and older version.
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this software truly makes my life so… this software truly makes my life so much more easier as I work a lot with editing of pdf doc!!!! thanks guys for making me look so good!
zamo bubu
I spoke with Nathan who was very…kind I spoke with Nathan who was very helpful and kind. I was charged 75$ from my account and was told pdffiller was the ones who charged me. Nathan did everything he could do to help me solve these charges and said he would get back with me as soon as I sent a screen shot of bull. Within minutes Nathan contacted me back and explained where the charges came from. He was more helpful than the ones who charged me . I wish everyone was as kind, respectful and helpful as Nathan was.
Carol Craig
CUSTOMER SERVICE THE WAY IT SHOULD BE!! I was using pdfFiller to edit divorce documents I downloaded from the Court Clerks website. Being able to edit these documents was going to save me around $500 in attorney fees. When it was time to save and print I was directed to purchase the subscription. There are 2 options... you can pay for the whole year at once (paying $8 per month) or you can pay $20 per month and be billed each month. I accidentally authorized the whole year @$96 to be charged to my debit card. This was not my intention but I knew it was going to be such a hassle to get them to refund my money that had already cleared only to spend $20 with them. I contacted support thru the chat option anyway and found I was very wrong in my assumption. I was connected to Ray who in less than 5 minutes had refunded the difference of $76 back to my card and was inquiring if there was anything else I needed help with. This is how customer service should be and very rarely do I experience anyone who should bear the title of a customer service representative. THANK YOU RAY FOR YOUR HELP AND PDFFILLER FOR HIRING COMPETANT ENJOYABLE PEOPLE TO DEAL WITH YOUR CUSTOMERS.
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