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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
So far it is good. Convenient for forms that require signatures. No more printing, signing, scanning and converting to pdf a gain before mailing back.
2017-04-07
What do you like best?
Easy to use, great compliment to adobe. Creates excellent quality PDF documents.
What do you dislike?
Bit of a bait and switch at the end when the pricing comes at you
Recommendations to others considering the product:
Don't hesitate; This is a great tool and very helpful
What problems are you solving with the product? What benefits have you realized?
Adobe and PDF documents that have trouble converting to Word
Easy to use, great compliment to adobe. Creates excellent quality PDF documents.
What do you dislike?
Bit of a bait and switch at the end when the pricing comes at you
Recommendations to others considering the product:
Don't hesitate; This is a great tool and very helpful
What problems are you solving with the product? What benefits have you realized?
Adobe and PDF documents that have trouble converting to Word
2018-04-24
What do you like best?
PDFfiller actually has lots of online tools that can help with many general document editing tasks. We can convert PDF files to lot of different document formats such as DOC files, which are files I use often at work. For document signing, editing and adding fillable fields is not complicated. The toolbar has tools that are neatly laid out and easy to access. There are lots of click-and-drag features that make using PDFfiller comfortable, even with hours of editing. There are also helpful collaboration options that let internal staff communicate about document edits.
What do you dislike?
From an admin perspective, it's been a delight working with PDFfiller, but some people that receive our digital documents can sometimes have trouble accessing the files and knowing how to sign them.
Recommendations to others considering the product:
PDFfiller can be a valuable solution if you need to make lots of edits to PDF files and don't have a much experience with more advanced software like Adobe Acrobat. It seems to be designed for beginner users, but can also work for more expert document editors.
What problems are you solving with the product? What benefits have you realized?
Even though I know how to use various popular PDF and document editing software, I often turn to PDFfiller to allow for more intuitive editing features and its abilities to work with just about any PDF we load into it. It's a versatile editing solution that lets us quickly format our documents to our specifications.
PDFfiller actually has lots of online tools that can help with many general document editing tasks. We can convert PDF files to lot of different document formats such as DOC files, which are files I use often at work. For document signing, editing and adding fillable fields is not complicated. The toolbar has tools that are neatly laid out and easy to access. There are lots of click-and-drag features that make using PDFfiller comfortable, even with hours of editing. There are also helpful collaboration options that let internal staff communicate about document edits.
What do you dislike?
From an admin perspective, it's been a delight working with PDFfiller, but some people that receive our digital documents can sometimes have trouble accessing the files and knowing how to sign them.
Recommendations to others considering the product:
PDFfiller can be a valuable solution if you need to make lots of edits to PDF files and don't have a much experience with more advanced software like Adobe Acrobat. It seems to be designed for beginner users, but can also work for more expert document editors.
What problems are you solving with the product? What benefits have you realized?
Even though I know how to use various popular PDF and document editing software, I often turn to PDFfiller to allow for more intuitive editing features and its abilities to work with just about any PDF we load into it. It's a versatile editing solution that lets us quickly format our documents to our specifications.
2019-11-17
Easy to Use
It's kind of a time saver in the end with not have to use the typewriter or hand write them, would be easier though if you didn't have type each form, if they are the same it should copy the data onto each one.
I liked that I didn't have to pull out (yes it's a dinosaur) typewriter to fill out my 1099's every year any more once I found this program online. I can also use it for other forms as well.
I don't like that you have to retype each 1099 for each copy of the form, it should carry them forward to each copy and you just review them for differences.
2019-03-12
Everything is easy to use
Everything is easy to use. I was having some issues faxing and got a quick response from support. Other than that great experience so far. It would be cool if I could request documents from clients where they can upload and it would go to my docs in pdf filler.
2024-04-05
Pdffiller- I used this site to help me with a paper. I had signed up for a free trial. Thought I had canceled subscription. I found I had a charge from them today and immediately contacted them. Without hesitation they refunded my money with quick and timely friendliness. ****** thank you for your help!
2021-12-04
i WAS ABLE TO DO A DOCUMENT IN HALF THE TIME IT WOULD HAVE TAKEN TO UPLOAD ON MY IPHONE AND EMAIL UPLOADING A DOCUMENTS OF 27 PAGES WITH FILL IN WAS EFFORTLESS
2021-08-21
It's alright
I used it to complete a PDF, the only one that let me do it.
I could complete a PDF I needed but that was for a game of Dungeons and Dragons that was done online as recreation with fellow students.
I just tried the free trial and those things were kind of lacking but that's to be expected, nothing else though.
2021-02-07
Great Customer Service
I received excellent customer service from Mark today. My concern was addressed promptly and my issue completely resolved. Thank you for great service!
2020-10-01
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Call Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
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