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2016-11-20
I love that you can turn any document or picture into pdf. As a loan officer, I need copies of driver's license and social security. Everyone has a nice phone but the format is not PDF. This PDFfiller is the best. It only has a few fonts. That is the reason for the 4 out of 5.
2020-01-08
PDF filler has replaced my Adobe Acrobat because of how easy it is to use and it's functions that match my business model. The unlimited filler links are extremely helpful for my clients. The ability have the html coding for each link, the mass link / excell options and the ability to sell my forms. It is a life saver!
2020-01-29
What do you like best?
I like that PDF filler is accurate on what goes where like your signature or your address
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I really don't have anything bad to say about this app,it's helpful
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Use this app,it's very useful and helps you save alot of time
What problems are you solving with the product? What benefits have you realized?
Time saving,you can use it on your laptop or cellphone and it's easly installed
I like that PDF filler is accurate on what goes where like your signature or your address
What do you dislike?
I really don't have anything bad to say about this app,it's helpful
Recommendations to others considering the product:
Use this app,it's very useful and helps you save alot of time
What problems are you solving with the product? What benefits have you realized?
Time saving,you can use it on your laptop or cellphone and it's easly installed
2018-01-10
What do you like best?
The ease of downloading our own files to manipulate the data, and/or recreate a document.
What do you dislike?
I think a better training tool/video would be beneficial for new and old users.
Recommendations to others considering the product:
Great product and easy to use.
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We are able to recreate documents and manipulate the information needed in order to prepare real estate documents at a much faster pace.
The ease of downloading our own files to manipulate the data, and/or recreate a document.
What do you dislike?
I think a better training tool/video would be beneficial for new and old users.
Recommendations to others considering the product:
Great product and easy to use.
What problems are you solving with the product? What benefits have you realized?
We are able to recreate documents and manipulate the information needed in order to prepare real estate documents at a much faster pace.
2018-12-31
What do you like best?
Love to just type away and easily fix a mistake. Upon finishing entering the information, print it out for just simple signatures.
What do you dislike?
Repeated information won’t copy from page to page.
What problems are you solving with the product? What benefits have you realized?
Complete any forms professionally without worrying about having to start over if there’s a mistake.
Love to just type away and easily fix a mistake. Upon finishing entering the information, print it out for just simple signatures.
What do you dislike?
Repeated information won’t copy from page to page.
What problems are you solving with the product? What benefits have you realized?
Complete any forms professionally without worrying about having to start over if there’s a mistake.
2019-02-25
This has been a fun learning experience…
This has been a fun learning experience with so many options that I didn't know existed...and so easy. Thank you PDFfiller for making life easier (and thanks to Anna too, who I had an instant helpful Chat with).
2020-02-29
Software is easy to use
Software is easy to use, even for an old geezer like me. Also, they have the best customer support I have ever experienced online.
2020-11-09
Great customer support
Great customer support. I forgot about a 30-day free trial period because I didn’t use the app after registering and checking it only once. They took the money for the whole year through PayPal and when I explained the situation they helped me with the cancellation of my subscription in a half an hour. They gave me the whole sum of money back.
2024-12-19
Structure Contact Resolution Feature
The Structure Contact Resolution feature simplifies how you manage customer interactions. This tool ensures that all customer inquiries are handled smoothly and efficiently. You can enhance customer satisfaction while reducing response times.
Key Features
Automated contact tracking
Seamless integration with existing systems
Real-time updates for enhanced communication
Customizable workflows to suit your needs
Intuitive dashboard for easy access to data
Potential Use Cases and Benefits
Streamline customer service operations for quicker responses
Improve team collaboration with shared access to customer data
Enable effective follow-ups with automated reminders
Analyze customer interactions to identify areas for improvement
Enhance customer loyalty through consistent communication
By implementing the Structure Contact Resolution feature, you can address common challenges in customer service. It helps you manage inquiries more effectively, minimizes confusion, and fosters a clear line of communication. Your team can focus on what matters most—building strong relationships with customers.
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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