I was shocked to learn AFTER I PAID that the "monthly" payment touted in 3 big choice boxes was ONLY and effective cost IF I paid an annual fee IN FULL. THAT WAS NOT CLEAR and I feel duped. However, I am extremely pleased with what you offer AND the ease of using your site. It is well worth the 29.99/month vs what I thought was 9.99. You really need to make that clear for your customers, though. Don't start a customer relationship with the customer feeling duped or tricked.

It's easy and I use it for billing for my private practice. There was a recent change in the function of the program that you have that has caused me extra time. I used to be able to look up my form by name using the little magnifying glass and then when I found it, click on the form, and then click on the copy icon. The copy icon isn't present anymore when I look up the form by name, so I instead have to scroll back through all of my forms and it takes a lot longer. If I could still look up by name and then copy the form once I found it that way it would be great. I used to be able to do that until the recent formatting changes.

It was fairly easy to search out IRS forms but then you find out they're not usable because they're in Red!?! Also it said if you paid for a one-year subscription you save 65%, but the yearly cost was exactly the same as paying monthly and you didn't know this until you processed your payment???

the service is great, however the payment option is miss leading, as it says $6/month and when you go to pay you charge the full year up front, in US$ and some of us are poor, so thanks for that.

It is very user friendly. I do have questions that I think attending a webinar would probably answer. It would save me time trying to figure things out.

What do you like best? I enjoy the ease with uploading and editing files. As well as, the ability to change file types or combine documents. What do you dislike? The formatting can be time consuming and is hard to keep text consistent with original document. Recommendations to others considering the product: I would consider what you need it for and the price. It serves a good use for pdf editing and file management. What problems are you solving with the product? What benefits have you realized? It has simplified my study resources by allowing me to combine relevant documents.