First time user needed. I needed to use live chat to find the forms I needed for the IRS.The videos were helpful along with the live chat.I can see other instances when this service will be helpful.Great experience.

I enjoy the simplicity but am annoyed that you can't use certain features without paying a higher price. $80/year is pretty high for a basic subscription.

What do you like best?
The hosted forms and e-signatures are an awesome add-on
What do you dislike?
Not a big deal if you're not a developer, but the price of using their API is kind of ridiculous! $149 a month, seriously? Why don't don't you offer a reasonable smaller plan developers trying to accomplish minor things.
Recommendations to others considering the product:
Make it possible in Zapier to send contracts for signing to Send Now, looks more legitimate to clients in my opinion for signing.
What problems are you solving with the product? What benefits have you realized?
Helps me get contracts signed much quicker

Works great, I have never had a problem. Easy to fill in forms. Easy to use. Everything is labeled well so you can find what you need to do quick. The files are always where I need them to be. I haven't had any problems using this software. There isn't anything bad I can say because I haven't ran into anytjing.

I AM STILL NEW TO THIS BUT I AM FINDING… I AM STILL NEW TO THIS BUT I AM FINDING VERY HELPFUL AND RESOURCEFUL FOR MY BUSINESS AND FOR PERSONAL USE.

I'm a layman when it comes to figuring out things. I'm a layman when it comes to figuring how do create things on the Internet. It's always cool when I can chat with someone who can figure out what I'm trying to do and have the patience, at least I think they have the patience when I'm going round and round with them on each step in getting my dilemma resolved. As before in chatting with someone at the chat desk, they have always been professional.