Last updated on
Nov 28, 2024
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To Whom It May Concern,
I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond.
I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
I had to cancel my subscription right after I got it (the first time) because we were told not electronic signatures. The customer service person I was connected to was very quick with applying my refund and explained the banks general policies. It ended up there was a mistake, so I'm back. I enjoyed the ease of using the product. I was able to pretty much teach myself how to use it. I do look forward to seeing what the webinar has to offer.
Invaluable! I use this every workday! I am continuously learning more ways to utilize the features PDFfiller offers. Sometimes I have found my answer before customer service can but we are all learning. Thanks
This service is a lifesaver. If, like me you don't have original adobe software and only occasionally have to fill in PDf's, PDFfiller has made life easier. So simple to use - brilliant!
tough start, but Sam saved the day!
SAM/ JULZ WAS WONDERFUL! SUCH A GREAT SUPPORT! After spending hours trying to fix the problem earlier and having no luck with the calling from billing dept. One agent hung up on me! He came to the rescue, worked to TEACH ME how to walk through the issue and solve the problem. I am so grateful! I will always ask for him in the future! perfect 10 for his effort and going out of his way to help really solve the issue and teach me how to handle it in the future!
Sign it!
In general is a very good option to fill and sign documents. I did not buy the paid version because I was in need at the moment and it worked perfect for me.
I like the easy to follow process of this software. You dont need to know how to use it. As soon as you start filling any document everything march along the way
I did not see any cons because I was able to resolve my needs with the free trial. I would hesitate to pay for this software if I need again.
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