integrity I appreciate the integrity of this company. In the middle of a crisis, I signed up for this product, which I ultimately did not need, but apparently failed to cancel. They immediately refunded the annual fee without a hassle when I requested it. I so appreciate it.

Excellent support and customer service I registered for an annual membership, but I didn't pay attention that the membership fee is calculated in US dollars. I live in Canada and it was expensive for me. I emailed support department to cancel my membership and they responded in less than an hour and sent me a full refund. I appreciate the excellent customer service and proper support, polite and professional behavior of the staff.

Easy to Use but Not Free This is a typical program that is easy to use as long as you are familiar with PDF editing programs. They do provide tips when you first begin in case you need them. My only complaint and it is for all these "free" programs, is that there are no free programs. All of them make you sign up with your info for a trial period and if you don't like it you better be sure to cancel before the intro period is up or you will be hit with an annual fee.