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To Whom It May Concern, I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond. I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
Jessica N
Using this site to fill out divorce paperwork. Sometimes the text is too big for the field I'm in, but other than that I think that the site is awesome.
Julie D
Mobile and Remote Offices will LOVE this program Love that I can send / receive faxes, sign documents, and accept payments ... It's a well put together process. Easy downloads and uploads, right at the tips of your fingers. Notifies you of faxes when received and easily downloadable to your device. Absolutely a 5 start program!
LINDA JENKINS
I am still trying to figure out how this program works. I am doing the basic task. I know there are other things I can do I just don't know yet what I don't know. LOL
Angela T M
I'm trying to setup guardianship for my Grand Children. Form completion worked well. Problem arose when I had to setup the second child. What's needed is the ability to have the app assign the file name.
hiawatha r h
What do you like best? Redacting of documents and contracts, signing contracts What do you dislike? I haven't found anything to dislike. There is nothing missing for my use. Recommendations to others considering the product: Quick and easy What problems are you solving with the product? What benefits have you realized? Redacting of documents is quick and easy. Benefit is that it eliminates the need to print, sign and scan.
Lisa Martucci
cost per document option I would like it if you could have a price per document option. I very rarely need this app but when I do, it is very nice to have.I can't justify a monthly subscription but would pay $3 to $5/document. to use this app.
ROCK MORILLE
Other than being billed initially for a 30 days trial,... Other than being billed initially for a 30 days trial, I contacted Customer Service right away and they credited me back the $144 first year right away. Otherwise, I am liking the service so far. Just learning how to use it.
anonymous R.
Some times the app isn't intuitive. I have had dificulty with the earaser. Could be I haven't had your instructional course and Im doing something wrong.
Mark
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