I did not like the way my card was charged the $120 initial annual fee. I only wanted to pay by month. That was misleading and I did not appreciate it. If your going to offer the monthly plan, offer it, make the wording more clear. don't try and trick people into the yearly plan and make them go through customer service to get the refund. The reason I give four stars is because (1) the customer service rep was so helpful in getting me my refund back and (2) you have an awesome product. It is really working well for me.

I have only just started using PDFiller.com and I am very happy with the product. My only compliant is that I was forced to subscribe to it without the option of a free trail etc When I did a search on the web for a free PDF Editor, PDFiller.com was one of the websites that popped up, I edited my document (which was a theory paper that I had already spent hours on !!) and when it went to saving it I could not without paying for service... so not a free PDF editor!!! And you can not subscribe month to month, you had to pay for a full year. I know that is business but very deceiving!

Simple and easy to use even for the novice computer user. It's made my documents look professional and well presented which has received a few thumbs up from people I have forwarded the documents to.