I was sort of afraid to install and pay for this online. There is so much identity theft out there.. I was just a victim of fraud on my bank account. But this seem pretty secure and was easy to get going.

I couldn't print directly so I followed instructions for converting document into PDF file on my computer - smooth sailing after that. I like the paper trail of all activities with forms - very helpful to review My Account and see what I have done.

The service is great and has come in handy in ways I had not expected. However, you lose 2 stars for my initial experience of first being asked to to pay, by a pop-up, to see a form that was submitted and then after paying being told by another pop-up that I need to upgrade to a more expensive plan. The first pop-up should have presented the correct plan. Felt a little like a bait and switch. But I gave you back one star due to the fact that support was able to fix the problem, quickly.

This was a great site to get my office free from all papers. When we need a document we just upload it out of our computer or one of our drives and fill the form. It is literally that easy and I am loving it.

The only issue I had was I had to complete it all in one sitting. Even though I paid for the sertvice it wouldn't let me save it. I started the document 3 times and lost all previous info the first two times.