I made a mistake and accidentally… I made a mistake and accidentally signed up for this service. When I got the bill for $96, I was shocked. I thought it was going to be such a hassle and was so pleasantly surprised. I got a full refund within an hour of writing to them with a very nice note.

Great Customer Service I signed up for the free trial and ended up not needing to utilize their services. I had thought I had cancelled it, but for some reason it never went through, so I ended up getting charged for the full year. I contacted their live chat and a representative named Anna was very helpful and got the refund processed right away. Thank you for being gracious and so helpful! I very much appreciate this company's customer service. I will definitely use them in the future! :)

Impressive customer service (LIVE support) I did not realise that my free trial expired until I got a charge for the month of December. I contacted 'live support' (which popped in in 20 sec) and Thomas was the most helpful I've ever experienced in customer service. He found out I had 2 accounts and when I explained to him that I actually only used the service once, he promptly offered me refund. I did not even expect one because I honestly thought this is another website that makes money by offering a trial and then charge you once trial is finished (which many of us would forget and only cancel when it is too late). But no, refund is already action, and he also cancelled my account as per my request with no fuss! Thomas, thanks for being extremely prompt and helpful! I will surely use this service next time. Thank you!