I like that my information is saved and I do not have to keep writing over my applications. I can get it quickly when I see a job I want to apply for.

I'm sure the service is extremely useful to the computer literates, but I'm not one of them. Although it's not rocket science, I'm old fashioned and was hoping to talk to someone and walk me through it over the phone. Not a bad experience though...

Overall easy to use, however, there are instances where the edits on the pdf become warped, other times its difficult to remove words or characters. There should be a save option versus a Save As, as that navigates you to another screen. Or have an auto save option. Overall good program but still has small defects.

To Whom It May Concern, I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond. I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.

It's easy to use, I do like it; but it is a little expensive, $80/year is a lot. I use it maybe once or twice per month. I think you would have more customers if it was less expensive.

I love the ease of completing the forms. I have completed over 30 documents and each one was easy to find in the library once I put the document number in. I love the fact that you can choose which pages you would like to print. Another great feature is it saves each document automatically and you can save the completed document to another device.