I was sort of afraid to install and pay for this online. There is so much identity theft out there.. I was just a victim of fraud on my bank account. But this seem pretty secure and was easy to get going.

Performance is slow and choppy at times. There is no OBVIOUS way to turn off the popups every single time I go to fill out a form. Transitioning from one form to another is extremely disjointed. There is no clear way to fill out one form and simply move on to the next in a series. If there is a clean workflow in there somewhere, it's not obvious, at least, not for my use case, which is to fill out a form for each of my employees from a remote location, download all and print all for distribution. Seems like every time I finish something, it takes a while to save, and a while to get to the page letting me choose what to do next, which is always to display the file list again, and a while to load the file list. . .rather than simply keeping the filelist persistent and hidden, as would seem same here. Also, this form, won't let me enter more than a character or 2 before kicking me out. I am writing this feedback in a notepad and then copying it in all at once. Awesome.

It worked well for our needs. We just needed one form not available as a fill in through irs.gov. But I don't like the automatic sub renewal. We just needed it once and I didn't remember/understand that it automatically renewed.

Program great, easy to use. Difficulty processing payment. Had to call/email support to get assistance. That was super frustration when I was ready to finish up.

Just getting to know how to use it, but it is exactly what I needed to make my documents sent to clients easier for them to fill out and quickly return to me.