My experience Pryor to contact customer support via online chat wasn't a pleasant experience. However my representative went over and beyond in my opinion to resolve the issue for me. If customer support is this affect and expressed concern the way he did on a daily or frequent basis... then definitely purchase this product. Hands down.

I found PDF filler to be very helpful, however there was a bit of confusion with the cost of the account account. I I thought that I would be getting charged $6 dollars per month however my bank account was charged $72 dollars for an entire years subscription. I do not fill out enough documents to make a years subscription worthwhile. If that is the case, I think the website should give you the option of a 30 day trial period, and then give you the option of committing to a 1 year subscription. Otherwise, be more clear that you all are charging the entire $72 as oppose to the $6 per month. I have since canceled my subscription and I do not intend to use the website any longer. I would definitely like a refund effective immediately.

I like the ease of use. I do think the help system needs and upgrade. Should have a searchable index. It is hard to find topics. I am an experienced software guy and just want to find out how to do thinks.

There are things I still can't figure but overall, I am getting the hang of it and it seems fine. It takes a while to go between pages but that could be on my end.

I am having trouble with the Schedule B when it gets half way down the page my screen jumps back to the top and I have a hard time making sure everything is on the right line

I was annoyed that I had to enter credit card info for a free trial. It makes me feel as if I'm being tricked into keeping your service. Very pleased with how the product works though.