Last updated on
Dec 10, 2025
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Easy to use, a little misleading on the web site "try for free" and then it wants to charge me to save / print, but live chat was quick and the chat agent (Anne) was awesome and provided me a 7 day free trial so I can see if this will be worth the subscription. Hats off to the chat agent, awesome customer service, GIVE her a RAISE! LOL
After a slow start and feeling misled by the "fill in your form for free" and then having to pay, I did get a full refund. The tech support was excellent - they were the only ones, that I could find, that could get me the rather complex fill in form from NY State Tax authorities (RP-5217). I still feel I should not have to pay a third party to file a required tax form - but that is an issue I'll have to take up with NYS, wish me good luck with that one.
It is a very easy way to fill out your form, however I did have difficulty retrieving my document after signing up. I contacted the customer service which gave a different website to use.
Support team is on point.
I was charged for a one year subscription even though I had cancelled before the 30 day free trial was over. The support team immediately resolved my issue. Within a couple of minutes. Special thanks to John.
Cancelled my subscription within the 30 Trial Period and was charged the following month. Had an online chat and they issued a refund with no questions asked. Good Business!
Fast and great service
Fast and great service. Program was great but we didn't really have use for it. We forgot to cancel after our trial and was charged. Totally our fault. I contacted them and they handled this immediately. Talk about fast service. 😊 Thanks again.
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