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My subscription had expired My subscription had expired. I was trying to reactivate my account with a discount offer that was offered to me before my account had expired. Unfortunately I couldn’t seem to figure this out. I was connected to Katrina using the live chat. She explained to me because my account had expired the offer was no longer available. She did however offer me 25% I accepted what was proposed to me. Yet again I was still having problems figuring out how to get this discount link Katrina had sent me. She eventually emailed the link to me because the computer and myself don’t see eye to eye and I can’t figure out how the thing works sometimes. Katrina was very patient and understanding. She helped me figure out my dilemma. Thank youMathieu

I apparently came to your website… I apparently came to your website around a month ago for some reason. I do not remember why... But, for whatever reason, I signed up for a 30 day free trial and gave you my CC number. I rarely ever do something like this... either way, I noticed the charge on my debit card statement over the weekend and this morning addressed it with Thomas from Customer Service. I was a little frustrated by it, he calmly read my chat message and assured me he would take care of it. Within minutes I received an email cancelling the subscription and refunding my money. Thomas was curteous, professional, quick, and thorough. This is the kind of customer service I WISH all companies had. Especially technical type companies where you rarely get to speak with a human or a person that you can understand. Thank you for hiring people like Thomas. Thank you for your customer service policies. If ever, I need a service like this, it will be yours.