I mislead them on my intentions for the service level that I required. Once I brought it to their attention, I answered 3 questions; and the matter was immediately resolved. Outstanding customer service comms. !!!

Marie from the Customer Support Center worked with me promptly to ensure I received a refund. It is not that I was not satisfied with the program, it provided me with everything I needed to complete my work tasks remotely. However, I am on a limited budget and took advantage of the free trial opportunity. My intention was to cancel my subscription prior to renewal, but unfortunately I experienced a death in the family and was unable to cancel in a timely manner. I noticed the charge on my account today and immediately contacted PDFFiler customer support. Within 10-15 minutes of my request, I received confirmation that I would receive my refund. They were very understanding and accommodating.

The features are unmatched and the customer service has been outstanding! Anytime I have requested online support, I have received immediate and very detailed attention to help guide me through any feature, tutorial, description even with the ability to share templates or files and have customer support advise on any possible questions. This is what we've been looking for for all of our fillable forms and for obtaining e-signatures and it's at the best price point for businesses! Very excited to learn and use more of the features with PDFfiller!