I did not like the way my card was charged the $120 initial annual fee. I only wanted to pay by month. That was misleading and I did not appreciate it. If your going to offer the monthly plan, offer it, make the wording more clear. don't try and trick people into the yearly plan and make them go through customer service to get the refund. The reason I give four stars is because (1) the customer service rep was so helpful in getting me my refund back and (2) you have an awesome product. It is really working well for me.

I've had a great experience using PDFfiller. Sometimes, I have single forms to complete, and I forget that I have the service. It's user-friendly. I need to make time to do a tutorial to learn more uses. Also, once I become better familiar, I'll be able to make referrals to sign-up for PDFfiller!

This was just new to me so it has taken me a lot of time to navigate around to do what I needed to do. I'm sure with some use and training it will be very easy to use. I have accomplished filling in the form but I'm trying to see how to get the new file name to appear as a download on my computer, so this is what I'm working on now.