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It was confusing. I had sent a rental app to a client and I didn't know where to get the reply. When the customer called me she said she was unable to send it. I eventually found it on the PDF Filler site but couldnt do anything with it. I then realized even though I thought I subscribed, I apparently did not. Found that out when I clicked "done" and suddenly the prices came up. Very confusing way to do business.
Making the fillable PDF form available is the biggest asset and, with the signature and check-box feature the form is 100 percent complete and ready to print. This is a great product.
It is expensive. You need to reduce the annual price. I also do not like the way the eraser works - it is either very sketchy or one has to save a doc and reload to erase something just done. Very slow and clunky
Your representative promptly returned…
Your representative promptly returned my message,and promptly accepted my request for a question I had that was very important to me. I am very appreciative of their service.
I am a learner, and have taken so much time to get the taxes into IRD so no time to spare. Used it to sign another form the other day, and I am getting to know the process, slowly.
Great Customer Service
I was checking out pdfFiller to help with a project I was working on. I must have started a free trial and forgot to cancel. I received a charge for an annual subscription via paypal. Customer service was quick to give me a refund for the mistake. The agent was amazing. Helped me right away, issued a refund. Wow! Best CS I have ever received. Thanks so much.
I signed up for the free trial and ended up not needing to utilize their services. I had thought I had cancelled it, but for some reason it never went through, so I ended up getting charged for the full year. I contacted their live chat and a representative named **** was very helpful and got the refund processed right away. Thank you for being gracious and so helpful! I very much appreciate this company's customer service. I will definitely use them in the future! :)"
Immediate refund received
I had thought I had cancelled my subscription so was very surprised to get a notification from PayPal that I had been charged $96. I immediately contacted pdfFiller and the matter was sorted out, and a refund received, within a couple of hours. Friendly and efficient service, with no arguments. Very impressed.
No issues. Seamless experiences thus far.
Seamless and easy experience; live chat experience was seamless as well; the live chat operator was very helpful and courteous; my issue was resolved very quickly.