Last updated on
Nov 28, 2024
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To Whom It May Concern,
I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond.
I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
Very useful. Would like to see a Strike-Through option where the user can highlight a section of text and select the Strike-Through option to strike through the selected text. Thanks!
What do you like best?
I like that making forms fillable is super easy and that the platform is affordable
What do you dislike?
pdfIller can be a little confusing to use, so it isn't necessarily intuitive when I'm trying to find my docs that I created versus the filled out ones that come to me
What problems are you solving with the product? What benefits have you realized?
getting forms signed remotely!
Made it super easy to add text to a…
Made it super easy to add text to a document I need to prepare for my 401K plan. This is highly recommended tool. I used the basic package and it was suffice for me. Thank you pdfFiller! :)
i said it before you are excellent
i said it before you are excellent, just your price for individual is high, if i had a company i would not hesitate and be your customer.Carlos Hernandez
Top notch customer service!
Accidentally subscribed for an annual subscription so was shocked to see $118 come out of my account. I got in touch with the customer support team and they couldn’t have been more helpful. They refunded the money and cancelled my subscription immediately. 5* customer service - well done PDFFiller!
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