Last updated on
Sep 26, 2025
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pdfFiller scores top ratings on review platforms
Got up & running pretty quickly. Very grateful. Really appreciated the Guidebook!!! Running in to a few glitches, but I have confidence that there are solutions as the software seems pretty powerful.
To Whom It May Concern,
I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond.
I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
PDFfiller is a GREAT program with INCREDIBLE customer service!
PDFfiller is a GREAT program! It is very easy to use. It helped me tremendously when I had a project and needed to fill out literally hundreds of documents online. The program worked very well, was incredibly responsive, & even kept all of my documents for easy access as well. Most importantly, however, is that they have absolutely INCREDIBLE customer service! I used the chat feature and it was totally painless and even enjoyable. I was treated very well by the chat rep (Paul)! I am a single mother who is trying to start a small business with VERY limited funds. I meant to cancel my plan before my 30-day trial was over. Like so many other times in my hectic life, I guess I forgot! I was quite anxious about it as many companies charge high cancelation fees if you fail to cancel during the trial. There was no need to worry though. I simply logged into my account and then I saw the chat feature. I chose to use it even though I was hesitant to do so (many companies do not provide very good customer service through chat). The response time was extremely fast. I asked to cancel my membership and he replied right away that he would do that for me. Here is the best part, he then proceeded to ASK me if I would like a refund as well!! Now that is WONDERFUL CUSTOMER SERVICE!! Thanks so much, PDFfiller & Paul! I will definitely use them in the future and recommend them to my family and friends. You just do not see that level of customer care combined with great products anymore. I was quite impressed!
What do you like best?
Editing, merging and marking-up PDF documents and particularly drawings (I am an architect) is easy to do on the program.
Editing, deleting selected pages and merging are the most common features that I use, and this is easily done on pdfFiller.
It would be helpful if the program has better ways to draw lines and circles, etc., as these are basic needs when marking-up drawings. These features need to be improved.
What do you dislike?
Drawing features are not user friendly and need to be improved.
Highlighting, which is available on pdfFiller, can only be done in straight lines and not at an angle or in curved shapes. This needs to be improved.
What problems is the product solving and how is that benefiting you?
Editing and merging PDF documents, marking-up PDF drawings. These are my most critical needs for document review and pdfFiller allows me to do all of this easily.
PDFfiller Great customer response
PDFfiller reacted very quickly and positively to my request. I was impressed that their customer team got back to me within minutes with a complete solution to myquery. A very professional team:0)
Awesome experience with pdffiller
My experience with pdffiller was great. After trying the app, I realised that I didn't need it. As I didn't cancel the subscription, I was charged when trial period was over. However, I sent a message to support and they were very efficient, professional, nice and helpful (Thank you, Roxie).In less than one hour I had my money back.It was one of my best experiences in these kind of situation.Thank you and congratulations to Roxie and all the team of pdffiller.You are awesome!!
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