Last updated on
Sep 26, 2025
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This site is truly amazing. I am a 66 years old Vietnam Veteran and Retired U.S, Marine. Currently filing for PTSD and was able to fill out the VA form exceptionally easy. I purchased a 1 year subscription, in that I felt it would be worth it in the future. I wish this site had a method of informing others about the services. I searched the web and stumbled across this site. Further, I initially had questions and was able to speak to a live person. His attitude and willingness to help, sold me and I purchased the services. Once again, Thanks. Doug U.S. Marine Corps, Retired.
To Whom It May Concern,
I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond.
I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
I like the program. I did pay for it, so I feel that I should be able to upload pictures to the file. Uploading images should be included in a basic membership. I still like the service.
interesting...I am a sponsor for a nonprofit addiction recovery program and this would help me lead my sponsees through their step work and writing assignments.
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