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Last updated on Jan 5, 2026

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First time user needed. I needed to use live chat to find the forms I needed for the IRS.The videos were helpful along with the live chat.I can see other instances when this service will be helpful.Great experience.
Sharon D
I used the program and was happy with the software and results. However, due to my own oversight I inadvertently made an annual purchase which I would not be in need of. I noted this in my comments when rating the app. To my surprise and complete satisfaction the service team provided me a credit. They went over and above in addressing my frustration. Based on this integrity and caring service I will use this program if needed in the future and will certainly recommend it to others.
JERRY O
sometimes when i save my pdf everything… sometimes when i save my pdf everything is out of alignment. even though in the preview everything is in place. when i save it seems some lines and words are shifted
bd
Some frustration with the search option. I was searching for W-2 for 2020. Could not find, so chatted. I'd solved my problem by the time the chat person responded. Today I was looking for a fillable PPP Loan Forgiveness form. It may be there, but the search said no results.
D Noble
I needed to cancel my account but had… I needed to cancel my account but had trouble doing so. The online customer support person Kara was so helpful! I am unemployed now like so many others and cannot afford the service any longer. But, once I get going again, this is the service I will sign up with. Wonderful service!
Roberta Kassig
What do you like best? I enjoy its ease of use and the functions it has. What do you dislike? Nothing at all. It meets my requirements perfectly. Recommendations to others considering the product: Enjoy the flexibility of the app. What problems are you solving with the product? What benefits have you realized? Getting documents signed while away from office.
Fred Weiss
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