Last updated on
Dec 21, 2025
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Top notch customer support
I needed to cancel my account because I didn't realize I had a yearly reoccurring subscription. The support staff was VERY easy to work with. The product itself was great to use for what I needed; it was user friendly even for the not so tech savvy. I was most pleased with how quickly the customer service representatives and support were able to resolve my issues. If I ever need to use this companies product again, I wouldnt hesitate.
my experience has been mostly with export documents that need to send to freight forwarders. what I really need is reference for HS codes that are uniform and acceptable and how this system integrates within our network.
This is getting a 4 star review as for…
This is getting a 4 star review as for today helped me accomplish allot of paper work in short amount of time love this product
Great Customer Service
I signed up for the free trial and ended up not needing to utilize their services. I had thought I had cancelled it, but for some reason it never went through, so I ended up getting charged for the full year. I contacted their live chat and a representative named Anna was very helpful and got the refund processed right away. Thank you for being gracious and so helpful! I very much appreciate this company's customer service. I will definitely use them in the future! :)
Good support answer
I had an issue with the automatic subscription after the30-day trial period. The support took into account my request very promptly and solved the issue.
I am very pleased with the program but I was upset...
I am very pleased with the program but I was upset to find out that I could not print or save unless I signed up for your trial period. But this was just what I needed, when I needed it. I would recomend to my friends.
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