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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
Although I initially had thought this was free, the overall experience is a positive one. The insertion process could be initially a little more self-setting / precise but overall good to use for my purposes
2016-07-13
It does make my life quite a bit easier to edit PDF's. However, if there was an actual way of actually being able to edit the words already typed previous (rather than erasing lots and retyping and aligning) that would save me a lot more time! Am I missing it some where on here? Is there a way to just edit previously typed PDF's?
2018-09-19
Easy Auto-Renew Subscription Refund
Like most sites that offer small services with yearly or monthly subscriptions, you most likely run into the "auto renew subscription" headache. While it is frustrating (as this happened to me with PDFfiller), it is always nice to have a little forgiveness. Before I disputed the transaction with my bank I "calmly" contacted PDFfiller support asking if I could be refunded for this un-consented transaction of $72. It only took 5 mins with customer support to give me a full refund. And for that hasty/easy relief they gave me (as well as a refund with no questions asked) I give them 5 stars. Also, not to mention, it is a great PDF filling software.
2019-04-03
It was a little slow at the beginning…
It was a little slow at the beginning until all information required was visible to agent - perhaps of the template for reply used. After that it was very quickly resolved. Thank you for todays agent.
2023-10-28
it was easy to to do it
it was easy to to do it. I am a pensioner and cannot keep the subscription going. Only needed it once hence opted for free trial.
Thank you
2023-07-11
Quick efficient and helpful
They answered my query really quickly and politely and refunded my subscription within 24 hours as I found I didn’t need it anymore. Fantastic service not often found!
2023-01-11
Perfect for avoiding/wasting printing…
Perfect for avoiding/wasting printing items that don't need a wet signature. Easy to download, save, email, etc.
2022-01-13
What do you like best?
I like the fact pdf Fills stores and keep my documents in order!
I like it's easy to use, and it comes with a fax!!
I am very pleased that I can send a fax, and I am able to submit report!
Also, it come with live help that is an excellent feature!
What do you dislike?
I dislike the wait period of 30 minute if I forget my password!
The systems doesn't seem to lock in my password.
I believe I have changed passwords maybe 3 times in under a year.
Recommendations to others considering the product:
Try it! The price is good! The service is good! I have spoke with tech support a couple of time because I got locked out because I forgot my password and made to many attempts, so that's an excellent feature! You can also send faxes, so that's good. I will look to renew my subscription again! It's a good product!
What problems are you solving with the product? What benefits have you realized?
Well because of pdfFiller, I can send pdf files to coworkers and present files as needed!
Before pdfFiller, my pdf files were not accepted by my supervisor and staff computers, but now, I can send pdf files with no concerns using pdfFiller! With the company working from home and folks using different systems/computer it's good that pdfFiller documents are able to be received by all my coworkers!
2021-02-16
Excellent program and service
Excellent PDF editor and customer services goes above and beyond . Thanks so much everyone , it’s truly appreciated.
2020-04-29
For pdfFiller’s FAQs
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Contact Support
How do I increase first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
How do you calculate first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
How do I improve my first call resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
What does first contact resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do you calculate percentage resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
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